Frequently Asked
Questions

Straightforward answers about orders, delivery, products, returns and support. Everything important, in one place.

CAREFULLY SELECTEDA considered pantry collection

AUSTRALIA-WIDE DELIVERYDelivery across Australia

SECURE CHECKOUTSecure payment experience

REAL SUPPORTFriendly, straightforward help

HELP CENTRE

Questions, answered.

12 questions

Orders & Payment

How do I know my order has been received?

After checkout, Shopify will display your order confirmation. If you provided an email address at checkout, your order confirmation is also sent there.

Can I change an order after it has been placed?

If you need to request a change, contact us as soon as possible at support@heartandharvest.com.au. We cannot promise a change once an order has entered processing or dispatch.

Delivery & Shipping

How much is shipping?

Standard shipping is $11. Express shipping is $15. We offer free standard shipping on Australian orders of $100 or more.

How long does delivery take?

Standard delivery is estimated at 3–5 business days. Express delivery is estimated at 1–2 business days. Delivery times are estimates and can vary after dispatch.

Where do you deliver?

Heart & Harvest Organics offers delivery across Australia.

How can I track my order?

When tracking is available for your shipment, use the tracking information provided after dispatch to follow its progress.

Products

Where can I find ingredient and allergen information?

Check the product page and the package label for product-specific ingredient, allergen and dietary information. The package label should be treated as the final reference before use.

Are all products organic, vegan or preservative-free?

No blanket claim is made across the entire range. Product attributes can vary, so refer to the individual product page and package label for the claims that apply to that item.

Returns & Refunds

What is your returns and refunds policy?

Our full terms, including your rights under Australian Consumer Law, are set out in our Returns & Refunds Policy.

What should I do if there is a problem with my order?

Contact support@heartandharvest.com.au with your order details and a clear description of the issue so our team can review it.

Support

How can I contact Heart & Harvest Organics?

Email us at support@heartandharvest.com.au or use our Contact page.

I still can’t find the answer I need. What should I do?

Send us a message through the Contact page and include as much relevant detail as possible. If your question relates to an order, include your order number.

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