RETURNS, HANDLED WITH CARE
If something isn’t right with your order, we’re here to help. Our returns process is designed to be clear, considered and consistent with your rights under Australian Consumer Law.
We’ll work with you when a product arrives damaged, faulty, incorrect or otherwise does not meet an applicable consumer guarantee.
If an item arrives damaged, faulty, unsafe, materially different from its description, or you receive an incorrect item, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and, where reasonably available, photographs of the product or packaging.
Because many of our products are food, grocery and pantry items, we do not generally accept returns or provide refunds simply because you change your mind.
For health, hygiene and food-safety reasons, this also generally applies to food products that have been opened, used or had their seals broken.
Depending on the nature of the issue, an appropriate remedy may include a replacement, refund or another remedy available under Australian Consumer Law.
Where a refund is required or agreed, it will be processed to the original payment method unless another method is agreed with you.
HOW IT WORKS
Start by contacting us before returning an item. This helps us understand the issue and give you the appropriate next steps.
Email us with your order number and a brief description of the issue.
Where reasonably available, include clear photographs showing the product or packaging.
We’ll review the information and advise you of the appropriate next step or remedy.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in our returns policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Have a return or refund question? support@heartandharvest.com.au or contact our team.
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